Privacy Policy
Last Updated: September 2026
Saavedra Instruments respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing our products, contacting us, or signing up to receive updates.
This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.
Information We Collect
We may collect information that you voluntarily provide to us, including:
Your name
Email address
Billing and shipping address
Telephone number
Order and transaction information
Communications you send to us
Product support or warranty information
Information you provide when signing up for product, firmware, manual, or marketing updates
When you use our website, certain technical information may also be collected automatically, such as your browser type, device information, IP address, pages visited, referring website, and general website usage information.
How We Use Your Information
Saavedra Instruments may use the information we collect to:
Process and fulfill orders
Provide shipping and order updates
Process returns, refunds, and warranty claims
Provide customer and technical support
Respond to questions and requests
Provide access to manuals, firmware, and other product resources
Notify customers about important product or firmware information
Send product news, announcements, and promotional communications when permitted
Maintain and improve our website, products, and services
Detect or prevent fraudulent or unauthorized transactions
Comply with legal, tax, accounting, and regulatory requirements
Email Communications
If you sign up for Saavedra Instruments emails, product information, manuals, firmware notifications, or other updates, we may use your email address to communicate with you about Saavedra Instruments products and services.
Marketing emails will include a method for unsubscribing from future promotional communications.
Even if you unsubscribe from marketing emails, we may still send non-promotional communications when necessary to complete a transaction, provide requested customer service, address warranty matters, or communicate important information concerning a product you purchased.
Orders and Payment Information
Payments made through our website are processed using third-party payment services.
Saavedra Instruments does not necessarily receive or store your complete credit or debit card information. Payment information may be collected and processed directly by the payment provider according to its own privacy and security practices.
We may receive transaction information necessary to process your order, confirm payment, issue refunds, maintain business records, and provide customer service.
Squarespace and Other Service Providers
Our website is hosted using Squarespace.
Squarespace and other service providers may process certain information on our behalf to provide website hosting, ecommerce functionality, analytics, payment processing, email services, shipping services, fraud prevention, or other services necessary to operate our business.
These third parties may collect and process information according to their own privacy policies and applicable law.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the site, remember preferences, understand how visitors use the website, provide ecommerce functionality, and improve the customer experience.
Some cookies may be necessary for functions such as shopping carts, checkout, security, and account or session management.
Depending on your location and the technologies used on our website, you may have options for controlling certain cookies through your browser or through cookie controls provided on the website.
How We Share Information
Saavedra Instruments does not sell your personal information for money.
We may share information with service providers when reasonably necessary to operate our business, including companies that provide:
Website hosting and ecommerce services
Payment processing
Order fulfillment and shipping
Email and communications services
Website analytics
Fraud prevention and security
Professional, accounting, or legal services
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or property.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including processing orders, providing customer support, maintaining warranty and transaction records, complying with tax and accounting obligations, resolving disputes, and meeting other legal requirements.
Different types of information may be retained for different periods.
Data Security
We take reasonable administrative and technical measures to protect personal information under our control.
However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted or stored electronically.
Your Privacy Choices
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These may include the right to request access to, correction of, or deletion of certain personal information and the right to receive information about how your personal information is collected, used, or disclosed.
You may also opt out of promotional email communications by using the unsubscribe option included with those communications.
We will honor applicable privacy rights as required by law.
California Privacy Rights
California residents may have additional rights concerning their personal information under applicable California privacy laws.
Depending on the circumstances and applicability of those laws, these rights may include requesting information about personal information collected, requesting correction or deletion of certain information, and obtaining information concerning certain disclosures.
Saavedra Instruments will not discriminate against a consumer for exercising privacy rights provided by applicable law.
Children's Privacy
The Saavedra Instruments website and products are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through the website.
If we become aware that personal information from a child under 13 has been collected in circumstances where parental consent is required, we will take appropriate steps to delete it.
Third-Party Links
Our website may contain links to third-party websites or services.
Saavedra Instruments is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of any third-party services they use.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, services, or applicable legal requirements.
When this policy is updated, the revised version will be posted on this page and the "Last Updated" date will be changed accordingly.
Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact Saavedra Instruments through our Contact page.
Saavedra Instruments
Purpose-built instruments for the creative workflow.
Last Updated: September 2026