Support

Need help with your Saavedra Instruments product?
Use the options below to find manuals, firmware updates, troubleshooting information, or contact support directly.

Then underneath, I would have four large clickable boxes:

• User Manual
  Download or view the latest Sketchpad One manual.

• Firmware Updates
  Check the latest firmware version and installation instructions.

• FAQ
  Find answers to common questions about operation, MIDI, ordering, warranty, and support.

• Contact Support
  Get help directly from Saavedra Instruments.

Then below those boxes, we put normal written information like:

Before Contacting Support

To help us diagnose your issue as quickly as possible, please have the following information available:

• Product name

• Firmware version

• Description of the issue

• What MIDI equipment is connected

• What you were doing when the issue occurred

• Any troubleshooting steps you already tried

And then:

Technical Support

If you are experiencing a problem with Sketchpad One, first check the latest User Manual, FAQ, and Firmware Updates pages.

If the issue continues, contact Saavedra Instruments through the Contact page.

When reporting a technical issue, please describe the problem as clearly as possible. Photos or video may be helpful for hardware-related issues, while information about connected MIDI equipment may help with MIDI or sequencing problems.

Then:

Warranty Support

If you believe your product has a hardware defect, please review the Limited Warranty before requesting service.

Do not ship a product back without first receiving return instructions from Saavedra Instruments.

Then:

Firmware Support

Always use firmware downloaded directly from the official Saavedra Instruments website.

Installing official Saavedra Instruments firmware according to the provided instructions will not void your hardware warranty.