Refund Policy
Last Updated: September 2026
At Saavedra Instruments, we want you to be satisfied with your purchase. If you need to return an eligible product, refunds are handled according to the policy below.
30-Day Return Period
Eligible products may be returned for a refund when a return is requested within 30 days of delivery.
Before returning a product, please contact Saavedra Instruments through our Contact or Support page to receive return instructions.
Please do not ship a product back without first contacting us.
Return Eligibility
To be eligible for a refund, the product must be returned in good condition and include the original accessories and components supplied with the product.
We understand that a customer may need to reasonably handle and use a product to determine whether it meets their needs. Normal inspection and reasonable use will not, by itself, make a product ineligible for return.
However, Saavedra Instruments reserves the right, to the extent permitted by law, to deny or reduce a refund if a returned product has been materially damaged, abused, altered, modified, or is missing components as a result of the customer's actions.
Return Shipping
If you are returning a product because you changed your mind or for another reason unrelated to a defect or an error by Saavedra Instruments, you are responsible for the cost of return shipping.
If you receive an incorrect product, a product arrives damaged, or the return is required because of an error by Saavedra Instruments, please contact us for appropriate return instructions.
Products should be packaged securely for return shipment. We recommend using a shipping service that provides tracking.
Original Shipping Charges
Original shipping charges are generally non-refundable for voluntary returns.
If a return results from an error by Saavedra Instruments, a covered defect, or another circumstance in which reimbursement is required by applicable law, applicable shipping charges will be handled accordingly.
Inspection of Returned Products
When we receive your return, the product will be inspected before the refund is approved.
We will check the product and included components to confirm that the return meets the requirements of this policy.
If there is a problem with the condition of the returned product that affects the refund, we will contact you.
Refund Processing
Once a return has been received, inspected, and approved, Saavedra Instruments will issue the applicable refund to the original payment method used for the purchase.
After a refund is issued, additional processing time may be required by your bank, credit card company, or payment provider before the funds appear in your account.
Saavedra Instruments does not control processing times imposed by financial institutions or payment providers.
Damaged or Defective Products
If your product arrives damaged or appears to be defective, please contact us as soon as possible rather than simply returning it.
Provide your order information and a description of the problem. We may request photographs, video, or basic troubleshooting information to help determine the cause of the issue.
If the product is determined to have arrived damaged, defective, or incorrect, Saavedra Instruments will work with you to provide an appropriate remedy consistent with applicable law and our warranty policies.
Exchanges
When appropriate and depending on product availability, Saavedra Instruments may offer a replacement instead of a refund.
If you prefer a replacement, please mention this when contacting us about your return.
Replacement availability is not guaranteed.
Firmware and Product Updates
Installing an official Saavedra Instruments firmware update according to the provided instructions does not, by itself, make a product ineligible for return.
Damage resulting from unauthorized modification of the hardware or installation of unauthorized software or firmware may affect return eligibility.
Warranty Claims
The 30-day return period and the Saavedra Instruments Limited Warranty are separate.
After the return period has expired, a product with a covered defect may still qualify for repair or replacement under the applicable Limited Warranty.
Please refer to our Warranty page for complete warranty information.
Refund Abuse
Saavedra Instruments reserves the right, where permitted by law, to refuse returns or refunds involving fraud, intentional product damage, repeated abuse of the return process, or other conduct inconsistent with this policy.
Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer-protection laws.
Questions About a Refund
If you have questions about a return or refund, please contact Saavedra Instruments through our Contact page.
When contacting us about an existing purchase, please include your order number so we can assist you more efficiently.
Saavedra Instruments
Purpose-built instruments for the creative workflow.
Last Updated: September 2026